The Ombudsman for banking services recorded an increase in complaints by banking customers in the past year. The office of the Ombudsman referred over 10 300 cases to banks, an increase of 23% compared to 2020. Referrals that could not be resolved by the banks led to the ombudsman opening over 8 200 formal complaint cases, representing a 7% rise compared to the past year. To talk more about the report we are now joined by Kwanda Vabaza, Communications Manager, Ombudsman for Banking Services.
For more news, visit sabcnews.com and also #SABCNews on all Social Media platforms.
